Q&A

1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you
have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal
payments.

 

3. How secure is my online order?
When purchasing online using your credit card, all of your information is
entered into a SSL secure web page. Your information is then SSL-encrypted and
sent directly to our credit card provider's network, where your card and
transaction is authorized and approved. Your credit card information is not
stored on our servers.

 

4. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based
in another currency, your order total will be calculated in accordance with
the daily exchange rate of the date your card issuer processes the
transaction.

 

5. How do I set my shipping address?
Since our website and service are based on English, all the information that
you typed in is required to be English input method, including punctuations.
If certain letters of your address contain Non-English letters, you are
advised to use the similar English ones instead. For example, you may change
letter "?" to "c".

 

6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order
has been processed or shipped. Kindly update your shipping address to your
residential address instead of your vacational address as we do not know how
long the destination's customs department will have the package on hold.

 

7.How long does shipping take & how can I track my package?
Once the order has shipped, we will email your tracking number and tracking
website. We are not responsible for delays caused by the customs department in
your country.

 

8. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at
simon@winsdy.com

 

If you still have any question, please contact us directly at email
simon@winsdy.com